Term and Condition

Thank you for using SilahQan Web Store (SilahQan.com)

We encourage you to read our Terms and Conditions before purchasing or placing orders to our Web Store. These terms and conditions apply to all users (including casual browsers) whether or not the registration process has been completed. By using this Site, you agree to these Terms of Use ("Terms of Use"), as well as any other terms, guidelines or rules that are applicable to any portion of this Site, without limitation or qualification.

DEFINITIONS

SilahQan web store is www.SilahQan.com Users refer to people who access and/or use SilahQan.com Buyers refer to registered users who place an order on SilahQan.com Item refer to the product that we provide in our web store Official account of SilahQan is the account that recorded at our website at www.SilahQan.com

COPYRIGHT

All content and compilations included on this website, such as graphics, logos, images, data, and photograph is the property of SilahQan.com

COMMERCIAL USE

This Site is not for any commercial use. You may not copy, display, reproduce, publish, create derivative works, and sell any content or products within this Site. You are prohibited to use our content for any advertising use/commercial use for your own site.

MODIFICATION OF THE SITE AND THESE TERMS & CONDITIONS

SilahQan.com reserves the right to change, modify, alter, update or discontinue the terms, conditions and notices under which this Site is offered and the links, content, information, prices and any other materials offered via this Site at any time and from time to time without notice or further obligation to you except as may be provided therein.

PRIVACY POLICY

Your information is safe with us. SilahQan.com understands that privacy concerns are extremely important to our customers. You can rest assured that any information you submit to us will not be misused, abused or sold to any other parties. We only use your personal information to complete your order. If you wish to unsubscribe from our newsletters, please click on the unsubscribe button

SAFETY RULES

The user of SilahQan platform should be able to comply the rules, guidelines, policies, and instruction that was put in these terms and conditions. SilahQan.com did not charge registration fee to the user Without prior notification to the user, SilahQan.com has the authority to take necessary action regarding alleged breach or violation of these terms and conditions. Violation of the system or network security of SilahQan.com may result in civil or criminal charges. We will investigate the incident and may involve, and cooperate with law enforcement to prosecute users who are involved in the incident.
You are not allowed to violate the security of this platform by doing the following actions:
  • Accessing data that is not yours and log on to SilahQan.com server.
  • Investigate, scan or test the system or network vulnerability or to breach security or authentication measures without proper authorization.
  • Attempting to interfere with the operation of our site, the provision of services to any other visitors to our site, our hosting provider or our network by, not limited to, submitting a virus to the Site, overloading, Mailbombing or crashing the site.
  • Forging TCP / IP packet header or any part of the header information in an e-mail or transmission or posting to our site.
Users are personally responsible for maintaining the confidentiality of their account and password for all activities that occur under the user account. SilahQan.com will not ask the user account password for any reason, therefore we urges you not to give your account password to anyone, either to third parties or to other parties on behalf SilahQan.com. User agrees to ensure that they will log out from their account at the end of each session and tell SilahQan.com if any unauthorized use of their password or account. User hereby acknowledges that SilahQan.com is not responsible for any loss or damage from abuse of user accounts. You agree that any legal action or dispute that may arise out of, relating to, or are in any way related to the site and/or this Agreement shall be resolved exclusively within the jurisdiction of the courts of the Republic of Indonesia. Users Banned While using the service of SilahQan site, users are forbidden to use content that contains elements of racial intolerance, discrimination, degrading/cornering another person, vulgar language / sexual abuse, and threat. User is not allowed to post incomplete, false, and inaccurate information User is not allowed to conduct in anything that would constitute a criminal offense, give rise to civil liability or otherwise violate any city, state, national laws or regulations or international that fail to comply with accepted Internet protocol. User is not allowed to communicate, transmit, or send material that reveals trade secrets unless you have permission from the owner. User is not allowed to interfere in any way with this site or silahQan.com networks or network security or attempt to use the site's services to gain unauthorized access to other computer systems

PRODUCT DETAILS

We have made every effort to display the information of our products that appear at the Site as accurate as possible. Due to monitor’s resolutions, there might be slight color differences of the products. Prices shown on our web store are in Indonesia Rupiahs (IDR). Prices are subjected to changes. We have the right to adjust prices from time to time. If for some reason there may have been a price mistake, SilahQan.com has the right to not process your order.

AGREEMENT

You agree that you will be responsible for your activity in this web store. If we notice that you are or have been related in prohibited activities or violated our Terms and Conditions, we may deny you access to this web store on temporary or permanent basis. If you violate Terms and Conditions and we take no action against you, we will still be entitled to use our rights in any other situation where you violate the Terms and Conditions. We are not responsible for losses not caused by our faults or indirect losses caused by shipping company or force major. We will be responsible for your losses only if we violate our Terms and Conditions.

COMPENSATION

You agree to compensate us fully, defend us and hold us SilahQan harmless immediately on demand, its directors and officers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any violation of the Terms and Conditions by you including the use by any other persons accessing this Site using your internet account caused by your action or inaction.

TERMS & CONDITIONS OF SALE

These are the terms and conditions of our agreement which apply to all purchases of products by you from SilahQan.com and you should read them carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.

ORDER

You can submit an order for products to SilahQan.com by completing the details required on the order summary page and clicking the “Place Order” button. All prices are reflected in IDR and include VAT where applicable, excluding delivery and handling fee to locations in Indonesia. Goods supplied are not for resale. We are under no obligation to accept your order, but would normally do so where the product is available, the order reflects current pricing. Please understand that SilahQan.com has done their best to provide information about the buyer's shipping rates based on the location, but we cannot guarantee the accuracy of these data with the local branch. If you find any difference, please let us know using the contact us menu to provide price data obtained along with the cities of origin and destination, so can we investigate it. Availabilities of our products are as displayed on the products details. Please note that items in your shopping bag are not reserved as products in high demand may sell out really quickly. You have to proceed to checkout and place your order to make sure your order is processed. Make sure you check your order before confirming it. You cannot add more items to your shopping bag ONCE you have checked them out. We cannot modify/add the products for you.

ACCEPTANCE OF ORDER

We will notify you of our acceptance of your order by email shortly after we receive it and at that point a binding agreement between us will be in place on these terms and conditions. If we do not accept your order for any reason or the price of the product has increased between the time of the order and our acceptance of it (or if a supplementary delivery charge applies), we will email you to advise you of the change. You will then need to resubmit your order.

PAYMENT

Payment via bank transfer are acceptable for order via this site. For standard delivery we will charge your account for payment at the time that the order is dispatched for delivery to you. We take every reasonable care to ensure that your order and subsequent transactions are conducted via a secure link. As we are not responsible for the operation of the secure link we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide via such link. If products are not available for any reason after we have accepted your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any). Order is final once payment is made. It is adviced to keep your transaction proof, just in case. If payment has not been made 1x24 hour, your order will be automatically cancelled and you will have to resubmit your order You will be sent an email of your invoice once your payment has been successfully processed. Max. 1 day after you make your payment. DELIVERY We ship to nationwide using JNE and SiCepat courier service. When placing your order, please take into consideration that we ship orders from Monday to Friday at 5 PM. Payment confirmation received after 5 PM or on weekends and holidays will be checked on the next business day. We will ship your purchased item(s) once we have received the confirmation of your payment. Please kindly note we are unable to ship if problems occurred regarding the payment. You will be sent an email confirmation once your order has been dispatched.

HOW TO ORDER

  1. Browse our products by clicking the SEARCH icon located on the top right of our web store.
  2. Tap the item you wish to purchase for more detailed information.
  3. Once you have found an item you wish to purchase, specify the amount you want, and click “ADD TO CART” button. You will be directed to your shopping cart. If you wish to continue browsing our products, click "CONTINUE SHOPPING?".
  4. If you have finished reviewing the list of item(s) that you have selected to purchase, click "CHECKOUT". Product availability is not guaranteed before you confirm your order.
  5. For return customers, you would be asked to sign in before you can process your order furthermore. For new customers, simply click on "REGISTER" to create your account.
  6. Choose and Review your address, shipping method, and payment method. After you have made sure every details needed is correct, click “PLACE ORDER” to finalize your order. 
*You can use your Billing Address as your Shipping Address by ticking the "Ship To This Address" box An Order Confirmation page will be generated, together with your order ID. Details of your order confirmation, payment confirmation, and delivery confirmation will be sent to your registered email, or can be viewed in your account in the Order History.

MY ORDER ID

ORDER ID is a random digits reference number that will be generated after you submit your order. You will need your ORDER ID to confirm your payment and to check your order status.

REGISTERING FOR AN ACCOUNT

Do I need to set up an account to shop at www.silahqan.com? Yes, you need to register for an account to checkout your order. It will not only facilitate you in placing your orders but also give you more benefits such as receiving newsletters, updates, and special offers from us. It is important that you provide current, detailed, and accurate information to us on your account. You can create an account first, or you can start shopping straight away and set your account later when you proceed to checkout, whichever ways you find convenient. Just follow the easy steps on the screen.

ORDER STATUS

You will receive an e-mail confirmation with your order details if your order is successfully placed. If you do not receive any email confirmation, please check your spam/junk filter or contact us for confirmation. Please sign in to your account to view your recent order history, status, and tracking information.

MODIFY AND CANCEL ORDER

We are unable to cancel or make changes to your order after you have placed it with us. Please review your order before confirming it. Once payment is received, we cannot cancel your order as it is final and has already been processed for delivery.